In accordance with Articles 52-59 of the Italian Consumer Code (Legislative Decree 206/2005), the consumer has the right to withdraw from the contract within 14 calendar days of receiving the product, without providing any reason.
To exercise the right of withdrawal:
1. Email
[email protected] within 14 days of receiving the product
2. Attach photos of the garment showing original condition (unwashed, unworn, NFC tag intact, original packaging)
3. Await return authorization after photo verification
4. Return the product within 14 days of the withdrawal notice
Returns will only be authorized after photographic verification of the product's condition. giansanto_ reserves the right to refuse the return if photos show the garment has been washed, worn, or tampered with.
The refund will be made within 14 days of receiving the return, using the same payment method as the purchase.
Return shipping costs are borne by the consumer.
Important note: the NFC tag is an integral part of the product. Removal or damage of the NFC tag invalidates the right of withdrawal.